Patient and Family Feedback
Auditory implant users are often asked what they think of our service. We listen to all feedback and are always making changes in order to improve. We would love to receive more comments about our service. Therefore, if you have an idea of how we could improve please get in touch.
Results of the USAIS patient, carer and parent feedback form
Patients attending the Auditory Implant Service for a review are being asked the following question:
“Overall, how was your experience of our service?” patients can then rate the service from Very good to Very poor.
Table with results from feedback by month
| Very good | Good | Acceptable | Poor | Very poor | Total | |
| June 2023 | 33 | 4 | 1 | 1 | 9 | 39 |
| July 2023 | 77 | 11 | 1 | 0 | 0 | 89 |
| August 2023 | 41 | 5 | 0 | 1 | 0 | 47 |
| September 2023 | 41 | 10 | 0 | 0 | 0 | 51 |
| October 2023 | 59 | 5 | 0 | 0 | 0 | 64 |
| November 2023 | 88 | 10 | 1 | 0 | 0 | 99 |
| December 2023 | 19 | 4 | 1 | 0 | 0 | 24 |
| January 2024 | 74 | 10 | 1 | 1 | 0 | 86 |
| February 2024 | 36 | 11 | 1 | 1 | 0 | 49 |
| March 2024 | 32 | 0 | 1 | 0 | 0 | 33 |
| April 2024 | 53 | 3 | 3 | 1 | 0 | 60 |
| May 2024 | 11 | 1 | 0 | 0 | 0 | 12 |
If you you have not given us feedback and would like to do so now please use our online form.
Quotes from service users
In response to What did we do well?
“Everything even to explaining the service that is needed after you have shown me what parts need changing and how often”
“Very helpful. Made Dad more settled. All very friendly and understanding. Didn’t rush, made time to explain things.”
“Feel welcome the minute I walk in the door. The people I have had appointments with have all been professional, informative, friendly and easy to communicate with!😊”
“To be honest the staff were fantastic and very helpful with so many who are in need of help. I’m very pleased with what they have done to help me hear better than from my past old hearing aid. But this technology is absolutely amazing and I felt better, hear more and more new sounds that I never heard before. A star for them .. “
We appreciate comments on areas on which we could improve. We have pasted some of the comments which come up every now and again as well as responses, which may be helpful to patients.
Please enclose a map of the university campus showing where Building 19 is
Response – USAIS sends a map of the Highfield Campus in a pack with forms and leaflets, prior to a patient’s first visit. If this gets missed there is also a downloadable map and directions on our website
I can’t think of anything (apart from if there was somewhere a bit closer to me – being in Lancing)
Response – USAIS is a regional centre and so some of patients do need to travel a long way. We try to bunch appointments together to minimise travel. We hold some clinics at the Elizabeth Centre in the grounds of Queen Alexandra Hospital in Portsmouth and we also offer a remote support service for implanted through the CHOICE pathway
Nothing that I can think of – maybe a cup of tea!! 🙂
Response – USAIS has a small waiting room which accommodates a range of patients (all ages and abilities). There is not enough space to provide catering facilities, however, there are several places around the University Highfield Campus where it is possible to purchase and eat refreshments. Select “Highfield Campus” and then “Food and Drink”. Patients can also bring food with them and eat it in our garden where there is a bench with seats.
The University suspended catering services in April 2020. Catering services re-opened in September 2020.
Have a screen which transcribes conversations
USAIS does have an iPad with a transcription service called “Dragon” which could be useful and provides a screen which transcribes conversations. Clinicians are aware of this, but if you think it might be useful, do ask.
Word Cloud
USAIS created a Word Cloud for the 2018/19 Activity Report showing the most commonly used words found in patient feedback
