Service User Feedback

New patient story

Auditory implant users are often asked what they think of our service. We listen to all feedback and are always making changes in order to improve. We would love to receive more comments about our service. Therefore, if you have an idea of how we could improve please get in touch.

 

Results of the Friends and Family Test

Patients with Auditory Implants attending the Auditory Implant Service for a review are being asked the following question:

 “How likely are you to recommend the University of Southampton Auditory Implant Service to friends and family if they needed similar care or treatment?”. With answers on a scale of extremely likely to extremely unlikely.

This is known as the Friends and Family Test which is being used in Hospitals and Clinics used by NHS patients and service users as a way of assessing the quality of the organisation.

Table with results from Friends and Family Test by month

  Extremely likely Likely Neither likely nor unlikely Unlikely Extremely unlikely Don’t know Total
Mar-19 63 2 0 0 0 0 65
Apr-19 44 2 1 0 0 0 47
May-19 60 1 0 0 0 0 61
Jun-19 75 3 0 1 0 0 79
Jul-19 67 0 0 0 0 0 67
August-19 95 2 1 0 0 0 98

If you did not complete a card on your visit and would like to do so now please use our online form.

Quotes from service users

“Everybody who we’ve met have been very helpful and have made the whole process enjoyable. We can’t fault anybody who has been part of the journey, they’ve all been wonderful”

“The atmosphere at appointments is relaxed and we’ve never felt rushed, even when our daughter was small”

“Auditory service is always great, they listen to our needs and always helpful”

“The service always provides excellent support. They explain everything very clearly”

We appreciate comments on areas on which we could improve

“Please enclose a map of the university campus showing where Building 19 is” (We do this prior to assessment.  There is also a downloadable map and directions on our website)

Word Cloud created for the 2018/19 Activity Report showing the most commonly used words found in patient feedback

AIS Feedback word cloud