Full contact information
University of Southampton Auditory Implant Service (USAIS)
Southampton SO17 1BJ
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View the University of Southampton location on Google Maps
Opening hours: 9am-5pm Monday to Thursday, 9am-4.30pm on Friday.
If you have a medical emergency over the weekend, with a Cochlear Implant or Bone Anchored Hearing Aid, please visit A&E and ask to see the on call ENT doctor.
Have your say
Please contact us to let us know how we are doing or with any concerns you might have. We welcome all patient feedback, good or bad, as it helps us improve our services. You can tell us about your experience using our online survey.
Our complaints procedure can be viewed here.
If you wish to make a complaint you may contact our management team in writing, by email or by telephone. A team member will discuss your concerns with you. Please be assured that your complaint will not affect your treatment and you/your relative will not be discriminated against in any way.
Other useful information
Our office opening hours are 9am-5pm Monday to Thursday and 9am-4.30pm on Friday.
Repairs requests received after 1pm will usually be dealt with the following day.
We are closed on bank holidays. During University Closure Days (Easter and Christmas) we operate a limited repairs service.
Details of these will be advertised in the Spares and Repairs section of our website.
The form to report a lost processor can be viewed and completed here.