Contact Us

Contact information, finding us, opening times

University of Southampton Auditory Implant Service (USAIS)
Building 19
Highfield
Southampton SO17 1BJ
United Kingdom

View the University of Southampton location on Google Maps 

Getting to USAIS: A University campus map, directions to USAIS as well as information about public transport and parking can be found here.

Purpose of contact Telephone and Mobile Email Fax
General Enquiries Telephone 023 8059 5375 ais@soton.ac.uk 023 8059 9608
Spares and Repairs 023 8058 4068 ais.repairs@soton.ac.uk  
SMS Text 078 8779 0765    
Confidential (password required)   uhs.ais@nhs.net  

 

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Take a Virtual Tour of our clinic

Normal opening hours:

Day Opening Time or Closing Time
Monday – Thursday 9 am – 5 pm
Friday 9 am – 4.30 pm
Saturday – Sunday CLOSED
Bank holidays CLOSED

Bank holidays: We are closed on bank holidays. During University Closure Days (Easter and Christmas) we operate a limited repairs service.

Monday 23rd December 2019 – Normal Service

Tuesday 24th December 2019 – University Closure Day (10 am – 4 pm)

Wednesday 25th December 2019 – Bank Holiday Closure Day

Thursday 26th December 2019 – Bank Holiday Closure Day

Friday 27th December 2019 – University Closure Day  (10 am – 4 pm)

WEEKEND – NO SERVICE

Monday 30th December 2019 – University Closure Day (10 am – 4 pm)

Tuesday 31st December 2019 – University Closure Day (10 am – 4 pm)

Wednesday 1st January 2020 – Bank Holiday Closure Day

Thursday 2nd January 2020 – Normal Service

If you have a medical emergency with a Cochlear Implant or Bone Anchored Hearing Aid over the weekend, or at any other time when we are not open, please visit A&E and ask to see the on-call ENT doctor.

Other useful information

Spares and Repairs: Repairs requests received after 1 pm will usually be dealt with the following day.

The form to report a lost processor can be viewed and completed here.

Have your say

Please contact us to let us know how we are doing or with any concerns you might have. We welcome all patient feedback, good or bad, as it helps us improve our services. You can tell us about your experience using our online survey

Our complaints procedure can be viewed here.

If you wish to make a complaint you may contact our management team in writing, by email or by telephone. A team member will discuss your concerns with you. Please be assured that your complaint will not affect your treatment and you/your relative will not be discriminated against in any way.