Contact Us

Full contact information

University of Southampton Auditory Implant Service (USAIS)
Building 19
Southampton SO17 1BJ
United Kingdom

Take a Virtual Tour of our clinic

View the University of Southampton location on Google Maps

Purpose of contact Telephone and Mobile Email Fax
General Enquiries Telephone 023 8059 3522 023 8059 9608
Spares and Repairs 023 8058 4068  
SMS Text 078 8779 0765    
Confidential (password required)  


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Normal opening hours:

Day Opening Time or Closing Time
Monday – Thursday 9 am – 5 pm
Friday 9 am – 4.30 pm
Saturday – Sunday CLOSED
Bank holidays CLOSED

If you have a medical emergency with a Cochlear Implant or Bone Anchored Hearing Aid over the weekend, or at any other time when we are not open, please visit A&E and ask to see the on call ENT doctor.


Have your say

Please contact us to let us know how we are doing or with any concerns you might have. We welcome all patient feedback, good or bad, as it helps us improve our services. You can tell us about your experience using our online survey

Our complaints procedure can be viewed here.

If you wish to make a complaint you may contact our management team in writing, by email or by telephone. A team member will discuss your concerns with you. Please be assured that your complaint will not affect your treatment and you/your relative will not be discriminated against in any way.

Other useful information

Directions to University of Southampton Auditory Implant Service

Repairs requests received after 1pm will usually be dealt with the following day.

We are closed on bank holidays. During University Closure Days (Easter and Christmas) we operate a limited repairs service.

Details of these will be advertised in the Spares and Repairs section of our website.

The form to report a lost processor can be viewed and completed here.