Contact us & Hours

Contact information and opening times

University of Southampton Auditory Implant Service (USAIS)
Building 19
Southampton SO17 1BJ
United Kingdom

Visiting USAIS

View the University of Southampton location on Google Maps 

If you are visiting USAIS, a map, directions, parking details, information sheet and refreshment options are available on the Travel to USAIS page on this site.  A printable map and directions can be found here.  Please note that parking and access arrangements will change throughout 2023 and 2024 whilst the demolition of the Faraday Tower and Podium (Building 21) are underway.  The Travel to USAIS page will be updated with the latest information as this becomes available.  It is recommended that visitors read the directions and study the map before visiting the site as well as checking the Travel to USAIS page for the latest information.

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Take a Virtual Tour of our clinic

Opening Hours

NORMAL SERVICE HOURS (see below for information about closure days)

Day Opening hours
Monday – Thursday 8:00 am – 5:30 pm
Friday 8:00 am – 5:00 pm
Saturday – Sunday CLOSED
Bank holidays CLOSED

During and University Closure Days AIS will be operating a limited repairs service. 

Contact Information

Purpose of contact Telephone and Mobile Email
General Enquiries Telephone 023 8059 5375
Spares and Repairs* 023 8059 4068
SMS (Text only) 07887 790765  

*Further information available below regarding Manufacturer Led Repairs Services

For USAIS repairs queries

emails to
texts to 07887 790765
calls to 023 8059 4068

For Cochlear Care repairs queries

emails to
texts to 07903 585780
calls to 01932 263630

For AB4U repairs enquiries

emails to
calls to 01223 847888 (Choose Option 1)
If you have a medical emergency with a Cochlear Implant or Bone Anchored Hearing Device over the weekend, or at any other time when we are not open, please visit A&E and ask to see the on-call ENT doctor.

Have your say

Please contact us to let us know how we are doing or with any concerns you might have. We welcome all patient feedback, good or bad, as it helps us improve our services. You can tell us about your experience using our online survey

Our complaints procedure can be viewed on the Policies and Procedures page of this site.

If you wish to make a complaint you may contact our management team in writing, by email or by telephone. A team member will discuss your concerns with you. Please be assured that your complaint will not affect your treatment and you/your relative will not be discriminated against in any way.