Contact Us

Full contact information

University of Southampton Auditory Implant Service (USAIS)
Building 19
Southampton SO17 1BJ
United Kingdom

Take a Virtual Tour of our clinic

View the University of Southampton location on Google Maps

Tel: 023 8059 3522 or email
Fax: 023 8059 9608
Repairs: 023 80 58 4068 or email
SMS Text: 07887 790765

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Opening hours: 9am-5pm Monday to Thursday, 9am-4.30pm on Friday.

If you have a medical emergency over the weekend, with a Cochlear Implant or Bone Anchored Hearing Aid, please visit A&E and ask to see the on call ENT doctor.


Have your say

Please contact us to let us know how we are doing or with any concerns you might have. We welcome all patient feedback, good or bad, as it helps us improve our services. You can tell us about your experience using our online survey

Our complaints procedure can be viewed here.

If you wish to make a complaint you may contact our management team in writing, by email or by telephone. A team member will discuss your concerns with you. Please be assured that your complaint will not affect your treatment and you/your relative will not be discriminated against in any way.

Other useful information

Directions to University of Southampton Auditory Implant Service

Our office opening hours are 9am-5pm Monday to Thursday and 9am-4.30pm on Friday.

Repairs requests received after 1pm will usually be dealt with the following day.

We are closed on bank holidays. During University Closure Days (Easter and Christmas) we operate a limited repairs service.

Details of these will be advertised in the Spares and Repairs section of our website.

The form to report a lost processor can be viewed and completed here.

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