Contact + Times
Contact information and opening times
University of Southampton Auditory Implant Service (USAIS)
Building 19
Highfield
Southampton SO17 1BJ
United Kingdom
Visiting USAIS
View the University of Southampton location on Google Maps
If you are visiting USAIS, a map, directions, parking details, information sheet and refreshment options are available on the Travel to USAIS page on this site. A printable map and directions can be found here. Please note that parking and access arrangements will change throughout 2023 and 2024 whilst the demolition of the Faraday Tower and Podium (Building 21) are underway. The Travel to USAIS page will be updated with the latest information as this becomes available. It is recommended that visitors read the directions and study the map before visiting the site as well as checking the Travel to USAIS page for the latest information.
Take a Virtual Tour of our clinic
Opening Hours
NORMAL SERVICE HOURS (see below for information about closure days)
| Day | Opening hours |
| Monday – Thursday | 8:00 am -6:00 pm |
| Friday | 8:00 am – 5:30 pm |
| Saturday – Sunday | CLOSED |
| Bank holidays | CLOSED |
During and University Closure Days AIS will be operating a limited repairs service. The next closure days will be over the Easter period. Please see details below:
| Date | Opening hours |
| Wednesday 16th April 2025 (Closure Day) | 10:00 am – 4:00 pm |
| Thursday 17th April 2025 (Closure Day) | 10:00 am – 4:00 pm |
| Friday 18th April 2025 (Good Friday) | CLOSED |
| Saturday-Sunday 19th – 20th April 2025 | CLOSED |
| Monday 21st April 2025 (Easter Monday) | CLOSED |
| Tuesday 22nd April 2025 | 8:00 am – 6:00 pm |
Contact Information
| Purpose of contact | Telephone and Mobile | |
| General Enquiries Telephone | 023 8059 5375 | ais@soton.ac.uk |
| Spares and Repairs* | 023 8059 4068 | ais.repairs@soton.ac.uk |
| SMS (Text only) | 07887 790765 |
Secure Email
USAIS has secure email addresses for the transfer of confidential patient information. These are secure only to and from another secure email address. These email addresses have been set up and accredited in accordance with the “NHS DCB1596 secure email standard” for sharing patient identifiable and sensitive information.
| Purpose of contact | |
| Information relating to planned operations | ais.operations@securemail.soton.ac.uk |
| Confidential information relating to patients | ais.admin@securemail.soton.ac.uk |
*Further information available below regarding Manufacturer Led Repairs Services
For USAIS repairs queries
| emails to | ais.repairs@soton.ac.uk |
| texts to | 07887 790765 |
| calls to | 023 8059 4068 |
For Cochlear Care repairs queries
| emails to | ukcare@cochlear.com |
| texts to | 07903 585780 |
| calls to | 01932 263630 |
For MEDEL DirectCare enquiries
| emails to | direct@medel.co.uk |
| texts or Whatsapp or SMS to | 07930 363351 |
| calls to Freephone | 0330 123 5601 |
For AB4U repairs enquiries
| emails to | customerservice.gb@advancedbionics.com |
| calls to | 01223 847888 (Choose Option 1) |
If you have a medical emergency with a Cochlear Implant or Bone Conduction Hearing/Middle Ear Implant over the weekend, or at any other time when we are not open, please call 111 in the first instance before visiting A&E. If you do visit A&E, ask to see the on-call ENT doctor.
Have your say
Please contact us to let us know how we are doing or with any concerns you might have. We welcome all patient feedback, good or bad, as it helps us improve our services. You can tell us about your experience using our online survey.
Our complaints procedure can be viewed on the Policies and Procedures page of this site.
If you wish to make a complaint you may contact our management team in writing, by email or by telephone. A team member will discuss your concerns with you. Please be assured that your complaint will not affect your treatment and you/your relative will not be discriminated against in any way.