Have your say

Please contact us to let us know how we are doing or with any concerns you might have. We welcome all patient feedback, good or bad, as it helps us improve our services. 

You can tell us about your experience using our online survey. 

Our complaints procedure can be viewed on the Policies and Procedures page of this site.

If you wish to make a complaint you may contact our management team in the following ways:

• In writing (USAIS, Building 19, University of Southampton, Southampton SO17 1BJ,
• By email patais@soton.ac.uk or
• By telephone to Reception (023 8059 5375). A Customer Service Team Member will pass your call to a Manager who will discuss your concerns with you.

Please be assured that we encourage patients to share their concerns.  Your complaint will not affect your treatment and you/your relative will not be discriminated against in any way.