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Hearing Success with Advanced Bionics

Have you ever used the resources in the Advanced Bionics Hearing Success Page? There are listening practice tools and other resources such as SoundSuccess, Musical Atmospheres, BabyBeats, Musical Journey and WordSuccess.  Do take a look at what is on offer.   Link to Hearing Success page The team are working to develop a new, easy-to-use platform, but in the meantime, the Hearing Success page is available. Continue reading →

Helping Patients Understand Hearing Test Results

Some patients want to better understand their audiogram? This upcoming Hearpeers webinar is designed as a helpful follow-up resource for those who are curious to learn more about their hearing test results, the testing process, and what it means for them.   This Hearpeers Webinar by MEDEL will help patients understand their test results. The Webinar, led by MEDEL's Senior Clinical Specialist, will demystify the audiogram and talk viewers through how hearing tests are conducted. Continue reading →

Christmas Closures 2025

USAIS staff do not work during weekends or on Public Holidays.  In addition to these days, the University of Southampton has Closure Days.  On these days USAIS operates a Customer Service over the telephone and by email over shorter days.  If you have any queries on one of those days, do give us a call and we can either send out what you need or refer you on to another service.  Do bear with us though, as not all staff are available to speak to on those days. Continue reading →

Roadworks on The Avenue

EMERGENCY WORKS TO BE CARRIED OUT ON THE AVENUE (TUESDAY 30th SEPTEMBER TO FRIDAY 10th OCTOBER) There is emergency work being carried out on The Avenue, which may be the route many of you will take to us. The section between the Winchester Hill roundabout and Basset Crescent will be shut southbound between 7.30am and 5pm. The diversion will take you down Glen Eyre Road but with the buses and regular traffic it is still very slow and has been at a standstill much of the time. Continue reading →

Privacy Notice – what information do we keep about you and why

When patients are referred to USAIS, we ask for the information we need to look after them as well as we can.  Have you ever wondered what we keep, why we have asked and what we do with the information?  This information is available to patients and their carers in a document called the "Privacy Notice".   The Privacy Notice is displayed in the Reception area at USAIS, in the form of a poster and a leaflet, so do look out for it when you are next in the building. Continue reading →

All Ears Young People’s (14-16 yrs) Advisory Group

    Researchers at the University of Southampton are recruiting  for a Young People's Advisory Group (YPAG). Who are we looking for? We are now looking for young people to ensure the voice of young people is included in our hearing research. We are looking for young people, from across the country, aged 14 – 16 years old who are deaf or hard of hearing and siblings of young people who are deaf or hard of hearing (aged 14-16 years). Continue reading →

Useful smartphone features from Which?

Which? - a consumer magazine that researches product and product information and describes itself as a "Consumer Champion" - has produced this article regarding the various features and options on smartphones for people with hearing issues.  Have you tried any of these? For example Live Captions - live captions automatically generate real-time captions for any audio on your device, including videos, podcasts, and even phone calls. Continue reading →

Be Heard by MED-EL

MED-EL have set up FREE group counselling sessions at the Elizabeth Foundation for patients who use or would like to have a MED-EL device and their carers.  These sessions will be hosted by a professional counsellor.  If you would like to know more about this opportunity, please click on the link below: https://www.beheardbymedel. Continue reading →

Holiday Tips and a Webinar 28th June 2025: Travelling with your processor

There is almost nothing you cannot do once you have a processor.  The list of what you cannot do is very short.  However, many of the things you can do, will be stress free with a little thought and preparation. REMEMBER SPARE PARTS AND PROCESSORS CANNOT BE SENT TO ANOTHER COUNTRY Take spares - power supplies vary so charging can take longer, so take your spare battery, keep it charged or take disposable batteries and the battery holder. Continue reading →