Troubleshooting Guides

We have a dedicated playlist on our YouTube channel for troubleshooting each of the cochlear implants, bone conduction hearing implants and wireless accessories.

Troubleshooting playlist

We have provided some helpful guides for getting to know the processors. Click on the image to open the documents.

Getting to know your N7

Getting to know your N8

SONNET — Getting to know your Sonnet 2

Getting to know your Rondo 3

Below you can find troubleshooting guides from the manufacturers. There is also additional information on their websites and YouTube channels.

AB- Naida instructional video

Cochlear – Nucleus 7 CP1000 troubleshooting guide

MED-EL SONNET 2 and SONNET 3 Troubleshooting guides can be found on this page

MED-EL RONDO 2 and RONDO 3 Troubleshooting guides can be found on this page