Next Generation Text Service

Image result for ngtsMany of you will have had a go at using the telephone once you have learnt to use your implant – you may have attended one of our Telephone Workshops or used our Telephone Training Programme. It is really quite difficult to hear speech clearly on the telephone with a cochlear implant but sometimes, even in this day and age of text messaging and emails, being able to use a phone still has it’s place. For many years, a ‘text-relay’ service has been available to help those with hearing loss. Technology has really driven developments forward and over recent months a new service has been launched to update the old ‘Type Talk’ service and make it compatible with internet-based platforms and therefore more versatile.

  • If, on telephone calls, you can’t hear the other person’s voice clearly or don’t catch all that they’re saying, or they can’t understand what you’re saying, the Next Generation Text (NGT) Service can help.
  • By using a smartphone, tablet, or computer and making a phone call you can receive a live transcript of the conversation via a relay assistant. Whether you use NGT at home, in your office, or on the move you can order takeaways, book taxis, use phone banking, order goods, or just chat by typing and/or reading your phone conversation. 
  • Can’t hear clearly on the telephone – the relay assistants will type what the other person is saying so that you can listen to the speech and use your own voice but also read their words
    at the same time, like live subtitles.
  • Not confident to speak on the telephone – type what you want to say and the relay assistant will speak your words to the other person whilst simultaneously typing back the response
  • Still want to use a textphone/minicom – NGT works with textphones in the same way as the old Text Relay
  • The Next Generation Text Service website contains step-by-step guides to setting up the service on different devices, see for more information


NGT Workshop

We are also running an NGTS Demonstration in conjunction with the National Association of Deafened People.

You need to bring a Smartphone (a mobile which can access the internet) with adequate data and call capability and a strong wi-fi connection.  We also request that you download the NGTS app beforehand so this does not hold up the training on the morning.  Unfortunately, the service is not available on Windows-based smartphones.

Monday 9 January 2017 10:30 – 13:00

Places are limited to 30 so if you would like to attend, please contact to reserve a space