COVID-19 Update 30/03/2020

Following Government guidelines regarding COVID-19, for the safety of patients and staff, all face to face appointments have been cancelled at this time. Patients affected by this change have been informed.

We will continue to support our patients and families as much as possible during this difficult time. Please contact us if your cochlear implant or bone conduction device develops a fault. We will then advise you on how we can help.

Our current opening times are 10 am to 4 pm, Monday to Friday. 

Please phone or email the service before travelling to the site

We will not be able to see you without prior agreement. 

Most of the requests for spare equipment will be fulfilled by post. We might ask you to stay in your car if you need to pick up any spare equipment from AIS and we will bring it to you. If you are self-isolating you may need to ask someone to do this for you; please discuss this further when you contact us.

Contact details

Main reception email –

Spares and repairs email –

Landline – 023 8059 3522

Text message: 07887790765