Auditory Implant Service

You said, we did

We value all feedback from our service users, and try to act upon suggestions for improvement. Some of these can be seen below.

More parking Applied for two new parking spaces for USAIS patients
More online access would be great More resources are being made available online
Make sure staff answer the phone slowly and clearly Deaf awareness training is offered to all staff
All staff should have BSL training Created a new post specifically for a BSL communicator
Try to see the same person each time The service is structured in three teams to provide continuity
Long wait for appointments Our care pathway ensures that the first appointment takes place within 6 weeks from the initial letter
Break between appointments Our admin staff try and make sure breaks are provided if possible
 Short period in hospital was harder as hospital staff not so aware of difficulties  Training to be offered to hospital staff on deaf awareness