Auditory Implant Service

Service Reports and Surveys

Service Reports

Below are copies of our progress reports and activity reports which show some of the outcomes of our cochlear implant and other auditory implant patients. Activity reports are produced annually for NHS commissioners. Progress reports are produced every 2-5 years.

2016-17 Activity Report

2015-16 Activity Report

2015 Progress Report

2014-15 Activity Report

2013-14 Activity Report

2011 Progress Report

2009 Progress Report

2007 Progress Report

 

Service User Feedback

New patient story

Auditory implant users are often asked what they think of our service. We listen to all feedback and are always making changes in order to improve. We would love to receive more comments about our service. Therefore, if you have an idea of how we could improve please get in touch.

Service User Satisfaction Leaflet 2015

F&F Results April-September 2016

 

Results of the Friends and Family Test

Patients with Auditory Implants attending the Auditory Implant Service for a review are being asked the following question:

 “How likely are you to recommend the University of Southampton Auditory Implant Service to friends and family if they needed similar care or treatment?”. With answers on a scale of extremely likely to extremely unlikely.

This is known as the Friends and Family Test which is being used in Hospitals and Clinics used by NHS patients and service users as a way of assessing the quality of the organisation.

Month Extremely likely Likely Neither Unlikely Extremely unlikely Total Responses Percentage would recommend Percentage would not recommend
April  30 34  97%  0%
May  10 1 1 0 0 12  100% 0%
June  18 19  100%   
July  29 31  100%   
Aug  40 50  100%   
Sep  35 37  100%   
Oct                
Nov                
Dec                
Jan                
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March                

 

If you did not complete a card on your visit and would like to do so now please click on the following link: Friends and Family Test or complete this using our online form.

 

Quotes from service users

“Everybody who we’ve met have been very helpful and have made the whole process enjoyable. We can’t fault anybody who has been part of the journey, they’ve all been wonderful”

“The atmosphere at appointments is relaxed and we’ve never felt rushed, even when our daughter was small”

“Auditory service is always great, they listen to our needs and always helpful”

“The service always provides excellent support. They explain everything very clearly”

feedback