Auditory Implant Service

Results of the Friends and Family Test

New patient story

We regularly ask our auditory implant users what they think of our service. We listen to all feedback and are always making changes in order to improve our service. We would love to receive more comments about our service, perhaps you have an idea of how we could improve? If so please get in touch.

Results of the Friends and Family Test- October 2013

Patients with Auditory Implants attending the Auditory Implant Service for a review during 2013/4 are being asked the following question:

 “How likely are you to recommend the University of Southampton Auditory Implant Service to friends and family if they needed similar care or treatment?” with answers on a scale of extremely likely to extremely unlikely.

This is known as the Friends and Family Test and is being used in Hospitals and Clinics used by NHS patients and service users as a way of assessing the quality of the organisation.

The FFT score is worked out by calculating the proportion of service users that respond to this question that are “extremely likely” to recommend the service.

The National average FFT Score is 63%.

 

The Friends and Family Test score for March 2014 for USAIS is 86%.

This is based on 35 responses.

 

The Friends and Family Test for April 2013 to March 2014 for USAIS is 89%.

This is based on 345 responses.

 

Month

FFT Score

Number of Responses

April

100%

18

May

95%

21

June

92%

37

July

92%

37

August

97%

29

September

100%

28

October

89%

36

 November

82%

22

 December

100%

12

January

65%

26

 February

 84%

 37

 March

86%

 35

ais-chart

Click to view the chart larger.

If you did not complete a card on your visit and would like to do so now please click on the link below:

Friends and Family Test